Shipping & Returns
We ship worldwide.
Orders ship within 2-3 business days.
All orders shipped outside of the United States are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Halcyon & Hadley LLC and are to be paid by the recipient upon delivery. The value of your shipment is non-negotiable and must directly reflect the cost of the jewelry. If you have questions about customs charges please contact your local customs office.
PROCESSING + DELIVERY TIMES
Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day.
All returns must be unworn, unused and in original condition. Request for return or exchange must be made within 7 days of receiving the order. Please email firstname.lastname@example.org with your order information and a brief reason for your exchange. We have the right to refuse returns that are not in original condition.
Should you experience any problems with our products, please email us directly at email@example.com and we'll do everything we can to resolve the issue.
Returns must be postmarked within 7 days of the date your item was delivered and shipping must be paid for by the customer.
Please ship to:
Halcyon & Hadley
ATTN: Web Return
52 H Street
South Boston, MA 02127
Your account will be credited, less any shipping costs, within 5 business days of return receipt. You will be emailed a return confirmation at that time. All refunds will be issued in the same form as original payment.
Clients are responsible for return shipping charges. If there was a mistake on the part of HH or in the case an item was faulty or damaged, client will be reimbursed for both delivery and return shipping charges. HH is not responsible for any return packages not received.
Please note that we do not accept liability for shipping loss or damage of returned goods. We cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
Please note all sale items are final sale and cannot be returned or exchanged.
We hope you will treasure your earrings for many years to come. All pieces are meticulously hand-crafted from start to finish in Boston of the highest quality materials curated from around the world.
To ensure your earrings will look their very best, we ask that you please handle them with utmost care. Please keep dry and shield fully from perfumes, hairsprays, and lotions (as these materials could cloud crystals and stain or damage metals).
Plated metal pieces (including chains with or without crystals) can be washed with mild dish soap but must be immediately dried with a soft cloth. If your earrings involve any sort of adhesive, for example, when a crystal is adhered to an earring post, do not let that part get wet.
*IMPORTANT: The Swarovski Sunburst, Midnight and Greek Key Earrings ARE NOT water resistant and should not be washed. When you're not wearing them, we recommend you keep them hanging or placed in the soft pouch in which they arrived.
Enjoy, and be sure to show us how you’re wearing Halcyon & Hadley earrings! #halcyonandhadley